Refund Policy
Last updated: March 20, 2025
Refunds & Returns – ElitePods.pk
We value your satisfaction and want to provide a smooth shopping experience. At ElitePods.pk, we do not offer refunds or exchanges unless there is a valid reason.
Eligibility for Return:
- Customers must report any issue within 24 hours of delivery.
- The product must be unopened, unused, and in original condition with all packaging.
- If the box is opened, damaged, or used, we cannot accept a return.
- The customer is responsible for return shipping charges.
Important Notice:
Due to the nature of our products (electronic devices), we cannot accept returns once the product has been opened or used. This policy helps us maintain product quality and prevent fraud.
How to Request a Return
To request a return, please visit our Contact Us page or WhatsApp us at +92 307 2392129 to get in touch with us through your preferred method.
Available 24/7
Quick support for returns and inquiries
Response within 24 hours
Detailed support for complex issues
Return Process:
- Contact us immediately - Within 24 hours of delivery
- Provide order details - Order number, product name, issue description
- Wait for approval - Our team will assess your claim
- Ship the product - If approved, ship to our address
- Receive refund - Once we verify the product condition
What We Don't Accept
- Products that have been opened or used
- Products with damaged packaging
- Products returned after 24 hours
- Products with missing accessories or manuals
- Products showing signs of wear or damage
Shipping & Handling
- Return shipping costs are the responsibility of the customer
- Use a trackable shipping method for your return
- Include all original packaging and accessories
- Pack the product securely to prevent damage during transit
Refund Timeline
Review & Approval
Shipping Time
Refund Processing
Need Help?
If you have any questions about our refund policy or need assistance with a return, please visit our Contact Us page or WhatsApp us at +92 307 2392129 to get in touch with our customer service team.
Contact SupportThank you for shopping with us!