Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, and customer support.
Ordering & Payment
How can I place an order?
You can place an order by contacting us through our contact form or WhatsApp at +92 307 2392129. We'll guide you through the process and arrange Cash on Delivery.
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) across Pakistan. You can pay when you receive your order - no advance payment required.
What payment methods do you accept?
We currently accept Cash on Delivery only. This ensures you can inspect the product before making payment.
Can I order over the phone?
Yes, you can contact us through our contact form or WhatsApp at +92 307 2392129 and we'll arrange your order over the phone or WhatsApp.
Shipping & Delivery
How long does shipping take?
We offer free shipping across Pakistan. Delivery typically takes 2-5 business days depending on your location.
Do you ship to all cities in Pakistan?
Yes, we ship to all major cities and towns across Pakistan. Free shipping is available nationwide.
Can I track my order?
Yes, we provide tracking information once your order is shipped. You'll receive updates via WhatsApp or email.
What if I'm not home when delivery arrives?
Our delivery partners will contact you to arrange a convenient delivery time. You can also provide delivery instructions.
Returns & Refunds
What is your return policy?
We offer a 7-day money back guarantee. If you're not satisfied with your purchase, you can return it within 7 days for a full refund.
How do I return a product?
Contact us through our contact form to initiate a return. We'll provide you with return instructions and arrange pickup.
How long does it take to process a refund?
Once we receive your return, we'll process your refund within 3-5 business days.
What if the product is defective?
We provide warranty coverage for defective products. Contact us immediately and we'll arrange a replacement or refund.
Product Information
Are your AirPods genuine?
Yes, we only sell genuine, authentic AirPods with premium quality and full warranty coverage.
What's the difference between A9 Pro and V20 Pro?
A9 Pro features LED display and active noise cancellation, while V20 Pro has touch screen controls and premium sound quality.
Do the AirPods come with warranty?
Yes, all our AirPods come with manufacturer warranty and our 7-day money back guarantee.
What accessories are included?
Each AirPods package includes the earbuds, charging case, USB-C cable, and user manual.
Customer Support
How can I contact customer support?
You can contact us through our contact form, WhatsApp at +92 307 2392129, or email. We're available 24/7 for customer support.
What are your business hours?
Our customer support is available 24/7 via WhatsApp. For orders and inquiries, we respond within 24 hours.
Do you offer technical support?
Yes, we provide technical support for all our products. Contact us via WhatsApp at +92 307 2392129 for assistance with setup or troubleshooting.
Can I get help with product setup?
Absolutely! We provide step-by-step setup guidance and are available via WhatsApp at +92 307 2392129 to help with any technical questions.
Still Have Questions?
Can't find the answer you're looking for? Our customer support team is here to help. Contact us and we'll get back to you as soon as possible.
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