Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, and customer support.
Ordering & Payment
How can I place an order?
You can place an order by contacting us through our contact form or WhatsApp at +92 307 2392129. We'll guide you through the process and arrange Cash on Delivery (COD). Simply tell us which product you want, provide your delivery address, and we'll confirm your order immediately.
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery (COD) across all cities in Pakistan. You can inspect the product before making payment. No advance payment or credit card required. Pay only when you receive your order at your doorstep.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) only. This ensures you can inspect the product before making payment. No credit card or online payment required. You pay in cash when you receive your order.
Can I order over the phone?
Yes, you can contact us through our contact form or WhatsApp at +92 307 2392129 and we'll arrange your order over the phone or WhatsApp. We respond within minutes during business hours.
Can I track my order after placing it?
Yes! Once your order ships, we provide tracking information via WhatsApp. You can track your package in real-time and know exactly when it will arrive. We also send delivery updates.
Shipping & Delivery
How long does shipping take?
We offer FREE shipping across Pakistan. Delivery typically takes 2-5 business days depending on your location. Major cities like Karachi, Lahore, Islamabad receive orders in 2-3 days. Other cities take 3-5 days.
Do you ship to all cities in Pakistan?
Yes! We ship to ALL cities and towns across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, and 100+ other cities. Free shipping everywhere!
Do you ship to my city?
Almost certainly yes! We ship nationwide to all major and minor cities. Contact us on WhatsApp at +92 307 2392129 with your city name and we'll confirm immediately.
What if I'm not home when delivery arrives?
Our delivery partners will contact you to arrange a convenient delivery time. You can also provide delivery instructions. We'll reschedule delivery at no extra cost.
Returns & Refunds
What is your return policy?
We offer a 7-day money back guarantee. If you're not satisfied with your purchase for any reason, you can return it within 7 days for a full refund. No questions asked. We also cover return shipping costs.
How do I return a product?
Contact us through WhatsApp at +92 307 2392129 to initiate a return. We'll provide return instructions and arrange free pickup from your address. It's completely hassle-free.
How long does it take to process a refund?
Once we receive your return, we'll process your refund within 3-5 business days. You'll receive your money back through the same method you paid (cash return for COD orders).
What if the product is defective?
We provide warranty coverage for defective products. Contact us immediately at +92 307 2392129 and we'll arrange a replacement or full refund with free return pickup.
What if I receive a damaged product?
If you receive a damaged product, contact us immediately via WhatsApp at +92 307 2392129. We'll arrange free return pickup and send you a replacement immediately or provide a full refund. Your satisfaction is guaranteed.
What is the warranty period?
All AirPods come with manufacturer warranty plus our 7-day money back guarantee. If there's any defect within the warranty period, we'll replace or refund immediately. We stand behind our products 100%.
Product Information
Are your AirPods genuine?
Yes, we only sell genuine, authentic AirPods with premium quality and full warranty coverage. Every product is quality-checked before shipping to ensure you receive a perfect product.
What's the difference between A9 Pro and V20 Pro?
A9 Pro has 32-hour battery life, LED display, and costs Rs. 2,800. V20 Pro has 30-hour battery, touch screen LED display, and costs Rs. 2,950. Both have Active Noise Cancellation. A9 Pro is better for longer battery life, while V20 Pro offers more interactive controls.
How long is the battery life?
A9 Pro offers 32 hours total battery life (8 hours earbuds + 24 hours case). V20 Pro offers 30 hours total. This means you can use them for more than a full day without charging. Perfect for long trips, work, and daily commutes.
Do they have noise cancellation?
Yes! Both A9 Pro and V20 Pro feature Active Noise Cancellation (ANC) technology that blocks out background noise up to 35dB. Great for noisy environments like buses, trains, offices, or crowded places. You can focus on your music without distractions.
What comes in the box?
Every AirPods package includes: 2 earbuds, 1 charging case with LED display, 1 USB-C charging cable, 3 pairs of ear tips (small, medium, large) for perfect fit, and a user manual with setup instructions.
Are they waterproof?
The AirPods have IPX4 water resistance rating, meaning they're sweat-proof and splash-proof. Perfect for workouts, jogging in light rain, and daily use. However, don't submerge them in water or use them while swimming.
Are they comfortable for long hours?
Yes! Our AirPods feature ergonomic design with soft silicone ear tips. Many customers wear them for 8+ hours daily without discomfort. The lightweight design (only 4g per earbud) means you barely feel them. Perfect for all-day use.
Do they have touch controls?
Yes! Both models feature smart touch controls. Tap once to play/pause, double-tap to skip tracks, triple-tap for previous track, and long-press to activate voice assistant (Siri/Google Assistant). V20 Pro has additional touch screen controls on the case.
Are they good for gaming?
Yes! Our AirPods feature low latency mode (60ms) which reduces audio delay. This means perfect sync between video and audio - great for mobile gaming, watching videos, and streaming content.
Setup & Pairing
How do I pair A9 Pro AirPods with my phone?
To pair A9 Pro AirPods: 1) Open the charging case near your phone, 2) Enable Bluetooth on your device, 3) Select 'A9 Pro' from the list of available Bluetooth devices, 4) Wait for connection confirmation. Pairing takes less than 10 seconds.
How do I charge the AirPods?
Place the AirPods in the charging case and connect the case to a power source using the included USB-C cable. The LED display shows charging status. Full charge takes about 1-2 hours. The case can charge the AirPods multiple times before needing a recharge.
How do I reset my AirPods?
To reset: 1) Place AirPods in the charging case, 2) Press and hold the button on the case for 15 seconds, 3) The LED will flash indicating reset, 4) Re-pair with your device. This fixes most connection issues.
How do I clean my AirPods?
Use a soft, dry, lint-free cloth to wipe the earbuds and case. For ear tips, gently remove them and clean with mild soap and water, then dry completely before reattaching. Avoid getting moisture in openings. Clean regularly for best hygiene.
Compatibility & Features
Will these work with iPhone?
Yes! A9 Pro and V20 Pro AirPods work perfectly with all iPhones (iPhone 6 and later) via Bluetooth. They're also compatible with Samsung, Huawei, Xiaomi, Oppo, Vivo, OnePlus, and all Bluetooth-enabled devices.
Will these work with Android phones?
Absolutely! Our AirPods work with all Android phones including Samsung, Huawei, Xiaomi, Oppo, Vivo, Realme, OnePlus, and more. They connect via standard Bluetooth, so any Android phone with Bluetooth 4.0 or higher works perfectly.
Can I use them for phone calls?
Absolutely! Both models have HD microphones for crystal-clear phone calls. The built-in noise reduction ensures the other person hears you clearly even in noisy environments. Perfect for business calls, video meetings, and long conversations.
Can I use just one earbud at a time?
Yes! You can use either left or right earbud independently. This is perfect for phone calls while driving (safer to keep one ear open) or when you want to stay aware of your surroundings.
How far can I go from my phone?
The Bluetooth range is up to 10 meters (33 feet) in open space. You can leave your phone on your desk and move around the room. Walls and obstacles may reduce range slightly.
Do they support voice assistants?
Yes! Long-press the touch control to activate Siri (iPhone) or Google Assistant (Android). You can ask questions, make calls, send messages, and control music hands-free.
Customer Support
How can I contact customer support?
You can contact us through our contact form, WhatsApp at +92 307 2392129, or email. We're available 24/7 for customer support and respond within minutes during business hours.
What are your business hours?
Our customer support is available 24/7 via WhatsApp. For orders and inquiries, we respond within 24 hours maximum, usually much faster during business hours (9 AM - 10 PM PKT).
Do you offer technical support?
Yes, we provide technical support for all our products. Contact us via WhatsApp at +92 307 2392129 for assistance with setup, pairing, troubleshooting, or any technical questions. Our team is here to help!
Can I get help with product setup?
Absolutely! We provide step-by-step setup guidance and are available via WhatsApp at +92 307 2392129 to help with any technical questions. We'll walk you through the entire process until your AirPods are working perfectly.
Still Have Questions?
Can't find the answer you're looking for? Our customer support team is here to help. Contact us and we'll get back to you as soon as possible.
Contact Support